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How to pay for your booking

You can pay for your booking once it has been accepted by the owner. You’ll be sent an email to tell you this and you’ll also be able to see this in your account when you log in.

You initially pay a deposit and then, normally later, the balance for your booking.

The deposit is between 25% and 50% of the total cost; this is set by the owner and details are in your booking contract. The balance due date depends on when you are travelling. If you are making a fairly last-minute booking then full payment may be due immediately – you will see this when you log into your account or in the emails that you’ve been sent about the booking.

How do I pay?

When your booking has been accepted, you’ll get an email with a link to “make payment”. Just follow this link and pay on our secure online system. Or you can log into your Clickstay account and you’ll see your booking, again with a clear link to “pay”.

Depending on the owner of the property that you are booking, you can pay for a booking using all major credit or debit cards or PayPal.

If an owner asks you to pay by bank transfer we recommend that you don't, simply because then your payments are not protected as they are if you pay by credit or debit card.

Can I pay over the phone?

We can’t accept payment on behalf of the owner that you’ve booked with; you pay them directly using our online system, so it isn’t possible to pay over the phone.

When do I pay?

You must pay a deposit within a few days of the booking being accepted, in order to secure the booking. The exact date that you must pay the deposit by is up to the owner and will be stated in your booking contract, as well as in the email that you receive when the booking is first accepted.

There will also be a date by when you need to have paid the balance – usually around 70 days before your arrival at the property; you’ll get an email to remind you. You can pay this sooner if you want to, by logging into your Clickstay account and looking at the booking details.