No welcome when we arrived, the driver contacted someone who later arrived with the keys, and then left. We had no water or WiFi password, therfore we were unable to contact the agent, luckily we have travelled to Ovacik many times and knew where to go to obtain assistance. When we spoke to the agent they appologised for the lack of welcome party but that they had had an emergency with one of their £600 per night properties, why we needed to be informed of this we have no idea as far as we were concerned we had paid over £3200 for our rental and deserved a better welcome than received. We were informed that someone would meet us back at the property, we made our way back, and the water was turned on and we were provided with the Wi-fi password we informed him that there were lots of ants in the hallway and kitchen, he told us that he would return with a spray (he never did return, we eventually bought our own) there were 3 hangers in the villa between the the 4 bedrooms, one of the bathroom door handles were hanging off and 2 of the shower heads were built up with limescale and therefore not spraying and 1 other shower head was coming away from the wall, we had no cushions for our sun loungers, the list goes on we had no safe for 3 days as there were no instructions how to use it or any batteries in the door we later found out we had no option but to carry our valuables with us when we went left the villa, a handy man came the day after who spoke no English (OK we are in Turkey but if it wasn't for Google translate we would have been in trouble) he took away 2 showerheads and said that he had to go and get replacements but he wouldn't be back until the next day we infact waited 2 days for the replacements. We were provided with 6 more hangers after complaining again we were provided with more, we were informed that the sunloungers were mesh and did not require cushions, after informing them that whilst they have the appearance of mesh they were infact hard plastic. We were given 4 old torn cushions and some old beach towels. It felt that All we did was complain t
the whole time we were there so eventually we stopped, as it was stressing us out, when infact we were there to destress from our stressful jobs. There was a broken dining chair on the patio pool area and we had a blocked kitchen sink in the kitchen, we waited 5 days before we reported it as we were so tired of complaining, 2 days following this no one arrived to unblock it so we informed then not to disturb us on our last day. All in all it was very apparent that we were an oversight, no-one had prepared the property for our arrival, maybe if we stayed in one of their more expensive villa's we may have received a better service. I would also like to point out that it is advertised as having a bbq that infact was a complete joke, it was so tiny and unless you are a very small, person you would have to lie down to use it, the villa next door (also an Angel property, was equipped with a proper one were you could stand whilst using it) we had to purchase our own plastic beakers for around the pool as there were non present. The property defiantly has been neglected of a thourough clean, there were clothes down the back of the living room sofa belonging to a previous renter, the dining room table when opened up fully contained enough food to have lasted us the whole 2 week of our stay. I would never stay in an Angel property again after this experience.