Let me first say that finding a house in a new town in a new country for the first time is difficult for everybody. I have tried to leave as detailed explanation as possible on the Villarenters site. Included is also a road map AND the phone number to our house so that our staff can be contacted to help if any problems occur. I am sorry Peter,but I have to disagree.ALL streets in Buzios including the area where we have our house DO HAVE street names.
That the swiming pool was not 100% in order is of cource something we have to apologize for.The reason is that we are depending on water delivery to our house,and the van with water didnt arrive as promised. Sometime things takes a bit longer in Brasil than we are used to in Europe...
Regarding the beds,well what can I say ? some like them hard,some like them soft..they are all standard Brasilian made. When we have a house in Brasil,we have to accept what we get..anyway,we will look into the matter to see if anything can be improved...
.."The live-in help was only moderately helpful". ...well,once again,we apologize but we also have to add that our previous guest thought our maid did a fantastic job....I would also like to add that the house is ment to be self catered,there is no full service to be expected ..we have a maid who only do basic cleaning of the house...any exstra service can of cource be arranged directly with Isabel but will be an agreement between the guest and the maid....
..."Standard ammenities such as toilet paper or napkins were scarce.."..I am sorry Peter...big misunderstanding here....once again, it is only my house you rent.I dont offer a "all included" service....the food,drinks and also toilet paper&napkins (?) have to be bought by the guests themself..
if in doubt..ask me about this before you rent our house...
anyway,good to hear that the holiday was nice and YES the view IS stunning....
regards
Rune