Second time we have stayed here and this time there have been some modifications - washing machine - new flatscreen TV and wicker style outdoor furniture so big thumbs up there.
We did have some issues with pool cleanliness and a few general maintenance issues but Kay was easily contactable and did address these promptly - the pool will need re grouting apparently, so next time it should be lovely and it didnt prevent us using it this time.
The AC started to run out of puff in the last week making the power bill a bit high, but again, Kay was informed so I guess that will also have been addressed - We weren't charged for water so that negated the power usage in some ways.

Only negative I could give would be for short scratchy towels - being well travelled throughout Asia it is common and no surprise to us and its easy enough to put a couple of better ones in your bag as we did.

A suggestion would be some more tropical plants around the pool area for colour and exotic feel and some form of shade structure to cover part of the pool would be a bonus as the midday sun was a bit toasty. (There were partially shaded corners from palm trees)
These were things that we would do if we owned the place for our own enjoyment, others may feel differently of course.

Generally a wonderful oasis to return to or as we did, stay in quite a lot (I was burnt out and needed rest and got it here)
As far as Pattaya is concerned I reckon this Villa is great value in comparison to the hotels and other villas on offer and at some stage we would love to return.

Everything was as advertised for the Villa however the Jomtien Beach is further then posted

Overall good and we really enjoyed our time BUT the air cons were noisy and needed to be run 24 hours a day to cool the place effectively. It was 33 by day and overnight low of 29 and I believe the Villa had not been used for some time (it smelt dank and like some one had been smoking in the unit) and had accumulated a lot of heat which took about 3 days of constant air conditioning to bring it to a comfortable level. The bed was rock hard and there were extra pillows which were stained and disgusting with no pillow covers until we asked for them. Overnight I heard scratching and woke to find termites eating away merrily in the wall. I touched the paintwork which crumbled to expose the termites. Remedied with a can of insect spray although the Villa needs to be inspected for structural integrity. The pool was nice BUT steps into it were so rough that needed to wear thongs to walk into the pool. Unfortunately (which cant be changed) was a multi storey building in progress right next door which banged away until midnight some days and the workers had clear view of our pool area so privacy didnt exist. The fact you dont know how much the electricity and water will cost and then the need to pay at the end of the term with Thai Baht makes it even harder as you have to keep an amount of Thai Baht on the last day you go home so you can pay the bill. Water pressure was really low and not hot enough to wash up dishes etc and there was no need to add cold water with the shower and it was only just warm. Could have done with more towels. Mon (the staff) was friendly and helpful. Even though it sounds bad we had a great time and enjoyed the Villa.

Even nicer than in the pictures, a real "love nest". Quite and with lots of privacy, but still good service (our water was not working one night, and this problem was solved quickly). Beach is private, but in a bay and certainly not as tempting as the private pool.
Electricity we paid ca 5 Euro per day which is quite a lot, but still acceptable.
Even the WiFi was excellent in the house and the garden.

Reply from Briton Express Co Ltd

Thank you for your lovely comments .

Positives:-
Property was clean , Pictures of the property were accurate. There was enough cutlery and pans to produce a decent home cooked meal for a small group of friends. Cooker, microwave , hob and fridge freezer was in very good condition. The lovely Assistant Manager Mon was very helpful and was available from 9-5 every day to solve any problems. Great location, quiet and the private beach was clean and peaceful.

Negatives:- Water tank ran out of water on two occasions luckily between 9-5. Electricity charges very high more than uk prices @ £42.00 for 14 days electric usage!! Pool filter ran all day automatically.

As i have stayed here before and keep going back, the place is absolutely fantastic. The staff from the moment i arrived are absolutely fantastic. My stay as always was so relaxing and no-one bothers you. If you need anything the staff are there in a flash. They actually pester you to clean the place, but me being a lazy so & so never let them in. Personnal pool is cleaned regularly and to be honest can,t find any critisism. Love it there.
I know giving this review will probably make it extremely difficult to book again

Reply from Briton Express Co Ltd

Thank you for your lovely comments.