Booked this stay for the new year period and was charged over €2000 for 9 days. Travelled with my daughter, son in law and 3 grandchildren, one being 8 months old. For the price I payed I expected at least a basic standard of cleanliness, however on arrival this was far from what we came across and to keep my review brief I will bullet point the problems for anyone even contemplating booking this apartment.
-Arrived late at night and was given the wrong address from agent, was given address for las flores in adeje which resulted in us being dropped off late at night there trying to find access to a property that we had no right entering.
- No mention of there not being an elevator so please realise this as agent have failed to highlight this and the apartment is the top floor. ( Don’t be fooled by the wording of it being a penthouse because that description is beyond hilarious).
-Unpacked and opened wardrobe in double bedroom to find a dirty used cotton bud at the back of the wardrobe, ignored this and continued on with using other shelves (big mistake). Next day i realised bugs crawling over the wardrobe and over the clothes.
-More bugs crawling over the kitchen cupboards and the dish rack which we did not realise until after we had placed babies dishes in it and found them crawling over the baby bowls we brought with us.
- Stained dirty sheets that had hair over them
- Filthy bathtub stained with mould, my older grand daughter who is 10 refused to use it and showered at the pool all week. Shower curtain covered in lime scale and mould. Shower head dripping water which handy man had to come fix. Cistern all cracked and toilet barely flushed.
-Oven door nearly impossible to open as it was so near to wall
- Microwave door melted which had to be replaced
- strip club below which you can her the music blaring from until 5am.
- No wifi
I contacted the agency to report these issues and a handyman arrived that day to fix the shower head and microwave, he was disgusted when i showed him the videos of the bugs and showed me a message confirming the cleaner would be out the following day. Waited in and cleaner did not arrive. When contacting the agency about this we were told that i had not got in contact with them to arrange a suitable day for the cleaner to come which was total lies.
I have travelled all over the world and stayed in many places but i can honestly say I have never stayed in a more filthier apartment that this, please avoid you will regret it. i have plenty videos to prove my review but conveniently no option to post !