first let me say the apartment is lovely, no complaints with deco or anything, we are both pensioners, we arrived in the evening and couldnt get in, we tried and tried, we were very tired from traveling, we rang for help they first tried to tell us over the phone how to open it, when that didnt work some-one came to help us, once in the apartment the first thing i noticed was traffic noise all night, then on the second day we had to get someone to help us get in again, for the next five days everytime we came in we found it hard sometimes it would take us up to 15 min. to get in, then there were the ants, ant spray was available, so they must have had them before, after six days out of our 12 day stay we left, paying again to stay some where else, i came on holiday to relax and while i was there i felt stressed and tired lack of sleep due to traffic noise and we were given one toilet roll for a 12 day stay, when i asked in the office i was told we are only allowed to give out basics, there is no mention of traffic all around the apartment in the description, it was all really upsetting