Great communication with Roy prior to arrival. Close proximity of apartment to pool area made it feel almost like a private pool. We were very grateful for the late check-out. HOWEVER, the apartment is not ‘luxury’ as advertised. Pillows were very badly stained (we bought new!), cutlery was random and damaged (no scissors, blunt knives, no corkscrew (we bought new), and pans were dirty and damaged. The shower curtain was mouldy, curtains were stained and torn, parasol did not fit the stand and the outdoor recliner was broken. The front door was virtually impossible to open or close (the wood had obviously expanded). The barbecue had certainly seen better days. The kitchen area light had to be turned off in order that the cooker hood light and extractor fan could work (clearly an electrical problem) and the internet failed twice. The local agent helped us with the internet but didn’t check in with us for the entire month we were there. We had the opportunity to view another (superior!) apartment close by, so were able to compare. We have photographs to substantiate these comments.