My wife and I stayed here from 12 to 25 August 2013. Reception were very quick to book us in, having arrived in the early hours of the morning. The downside was that someone from reception woke us early as the previous guests had apparently left something behind. They should maybe have checked with the cleaners first, as we did not find anything in the apartment which should not have been there.
The apartment itself is equipped exactly as described and has everything you need for the duration of your holiday ( although a mop would be useful). The sofa bed, whilst not uncomfortable, is very noisy whenever you turn and can be a struggle to get out of due to the frame. We did not convert this to a sofa at any stage of our holiday and would prefer to see a conventional be in its place. You spend most of the holiday outdoors, so a sofa is not really required.
It was nice to have a coffee percolator, as I dislike instant coffee and this allowed me to have a freshly brewed coffee each morning.
The balcony furniture is uncomfortable, there is no lumbar support from the chairs.
The only complaint on the accommodation was the flooding of the bathroom every time you showered, as the screen has been incorrectly fitted and water escapes.
The additional complaint is with the standard of the cleaning. Whilst this had obviously been undertaken prior to arrival, it was of a low standard. The glasses, cutlery and crockery had to be washed prior to use, due to food and drink residue. Whilst this may be down to the previous occupants, the cleaners should ensure that they are clean. There was\is also a plastic drink container under the bed and dust where this has not been pulled out for cleaning. The cupboards also had to be cleaned due to substances being spilled and not cleaned. The owner will obviously have to take this up with the management.
We were due to have a mid-stay clean, but the cleaners did not arrive. due to the afore-mentioned standards we cleaned it ourselves on a daily basis.
We also did not receive fresh towels at any time during our stay. We had to wash the towels ourselves to freshen them, this was not an issue for us, as we generally wash items to re-use during our holiday, but feel that as this is supposed to be 5 star accommodation that this should be addressed.
The sun loungers around the pool are uncomfortable, as no cushions are provided.
The complex is not 5 star in our opinion, due to a number of issues such as the lack of cushions on the loungers. The pool is 5 star standard and the gardens are lovely. The complex is kept clean around the gardens etc, but falls short in areas which I would expect from a 5 star establishment. I would rate this as a 3.5\4 star. but it could easily be improved upon to attain the 5 stars.