Susan

1 property

18 reviews

Expert owner

Direct booking - no fees


Joined 2007

Susan

Owner from Le Sourn, France

1 property


18 reviews

Couple from London , United Kingdom

Louise

Couple from London , United Kingdom · April 2023
Loved staying here, by the lake , south facing pool which made sure we had glorious sunshine through the whole day.. (we didn’t see a gator though sadly). Located in the area we love. Pool filter was broken when we arrived, but after a call out it was repaired straight away. Villa well catered for, it’s like home from home. Just one downside, the cleaner wasn’t completely thorough before we arrived, but nothing we couldn’t sort ourselves, so wasn’t a big issue really. Certainly didn’t disappoint, thank you for letting us stay in your lovely villa. Would recommend.

Couple from Burnley, United Kingdom

Alana

Couple from Burnley, United Kingdom · March 2023
We stayed there from March 20th until April 3rd,we really enjoyed it plus the villa was in a quiet residential area plus staying there we didn't need anything, it was all there. Plus we didn't have any problems getting out to where we wanted to go, may I thank you so much for letting us stay there x

Family from Caerphilly , United Kingdom

Joanna

Family from Caerphilly , United Kingdom · December 2022
The villa was clean, comfortable with beautiful views out over the lakes. The estate is very quiet and well positioned for shops, supermarkets, restaurants and takeouts from the 192 just a few minutes away. Great location to drive to Disney, Universal and Sea world a bit further. The villa was well equipped and had everything we needed even down to ponchos for water rides! We loved playing in the pool and gator spotting in the lake. Seeing in the new year and watching the fireworks from the pool was very special. Susan was very helpful and quick to get back to any queries. It was a great base for our holiday and we would not hesitate to return there.

Family from Amersham, United Kingdom

Natalie

Family from Amersham, United Kingdom · July 2022
Villa Aurora Review This villa looked so perfect on paper and we were so incredibly excited to finally have our first family holiday. Sadly this villa didn't live up to expectations. The advert stating that many things were new or modern must have been written a long time ago. The sofas are definitely not new, neither was the pool refurbishment, and the dishwasher is the complete opposite to modern and silent! I'll start with the positives… The location was great for Disney, and the space in the villa was perfect for a family. Lovely shutters in the bedrooms… unfortunately these aren't getting dusted. Sadly the villa has clearly not been given a decent clean in a very long time. Visibly dirty carpets, skirting boards, bath mats and rugs, absolutely filthy. Spill/dirt marks on the bathroom walls and wardrobe doors, black bathroom cabinet next to the bath, rubbish not cleaned up from previous guests. Dirty pool tiles and ant nests in the planter by the pool. The washing machine was completely unusable, I only realised after going to rewear clothing that we'd washed (absolutely disgusting no matter what settings we tried), everything came out covered in brown dirt and not even slightly clean. We gave up and had to hand wash everything, not fun with a whole family! I also really hope that the villa washing machine isn't being used for the bedding and towels because there's no way any of it would be clean! There were numerous other issues (which the management company have been made aware of), including a broken socket in the hallway (dangerous for young fingers!), mouldy kitchen bins, rodent droppings in the garage, the garbage disposal doesn't work and when the dishwasher is on the kitchen absolutely stinks, the drainage is very slow in the whole property and one of the sinks in the master suite didn't drain. The bedding needs replacing as much of it was completely bobbly. The pool had a rather large hole in it when we arrived and the pool company turned up without calling us first and completely drained the pool, while we were out, to fix it, leaving us without a pool for two days. We understand this wasn't the fault of the management/cleaners/owners but something they need to sort with the pool company. The replacement mosaic covering the hole isn't a smooth job either so we had a toe catch on it when we finally got back in. Next time we will look elsewhere, and I will do more research when selecting a villa (additionally away from a main road as the motorbike noise on Funie Steed Road woke us almost every night.) I really hope that this villa gets some much needed attention ASAP so that future guests aren't also left disappointed. It seems a lot of effort has gone into making this a lovely family villa, but the upkeep just hasn't continued.
Susan

Reply from Susan

I am so sorry this has happened to you ref the surprise pool drain. The contractor arrived and continued with his work without making contact with the management to ensure access was available! the work should have been completed before you arrived, but he mosaics were still on order. I tried to contact you to apologise and offer refund for the inconvenience, but could not make contact via email! I apologise for the other issues , but had you contacted the management they would have been dealt with immediately, and so not affected your stay. There is now a new washer, and new waste disposal installed the day you left....we always insist any problems are reported immediately, giving the management this the opportunity to rectify while you are still the villa. Complaints made after the stay are not recognised since this opportunity has bee denied

Family from Edinburgh , United Kingdom

Melanie

Family from Edinburgh , United Kingdom · March 2022
Fantastic villa in a fantastic location! Everything was faultless and everything you needed was there. There were also clear instructions on housekeeping, recycling etc. We didn’t want to leave, thank you.

Family from Beauly, United Kingdom

Mary

Family from Beauly, United Kingdom · October 2018
Highly recommended as previous review.

Family from Beauly, United Kingdom

Mary

Family from Beauly, United Kingdom · September 2018
This is a lovely villa with a beautiful lake view. We had some minor problems when we arrived which were dealt with quickly. We went on a 3 day cruise whilst staying here, we returned to a absolutely spotless villa. We highly recommend this villa, the owner Sue is very helpful and we highly recommend Sue and her villa.

Couple from West Worthing, United Kingdom

Zoe

Couple from West Worthing, United Kingdom · September 2016
We have been many times to Orlando, always to villas - Aurora villa was superb! very thoughtfully equipped - with many ponchos (which sadly we needed), baby equipment, games room was well equipped too and even had air conditioning unit and stereo!! so made for pleasant evenings playing various games. We were amazed to see all the different size and styles of Disney princess dresses in the 'disney' bedroom wardrobe - our granddaughter would have loved them! It was a very comfortable villa, felt like home from home - the DVDs proved useful too. Our only hiccup was the wonderful looking bed in the main bedroom - it was so soft and bouncy we moved to another to sleep (but that was not a problem of the villa, but our preference). The kitchen was equipped with everything you would need. Loved the brand new washer and dryer in the garage!!! state of the art! The view over the lake was unbeatable and south facing so wonderful sun all day, the sheltered area provided useful when the showers came, could still sit out enjoying the warmth and rain/storm! We would definitely recommend Aurora Villa, with the four bedrooms easily could accommodate a family or two! Owner Sue was brilliant, making contact just after we arrived to check we were happy with the villa and that all was ok and had we been affected by the hurricane which had just passed. So very thoughtful. Wouldn't hesitate to return!

Family from Musquodoboit Harbour, Canada

Bruce

Family from Musquodoboit Harbour, Canada · February 2016
Ideal location with respect to Disney parks & attractions. We found Sunset Lakes to be a nice quiet, relaxing getaway from the hustle & bustle of the day. We have 2 young children & they absolutely loved the pool area! Sun all day long & a beautiful view of the lake. We paid to have the pool heated & glad we did, some of the evenings were cool during our visit (last 2 weeks of Feb) but the pool was a constant 90 degrees! Communication was great with the owner, Sue was always quick to respond to any issue we had. Lots of towels & linens provided and the kitchen was well appointed.

Family from Edinburgh, United Kingdom

Derek

Family from Edinburgh, United Kingdom · March 2014
Great villa. Close to Disney and restaurants. Villa very clean, pool excellent fun and kids enjoyed the games room. Hard to find fault. I highly recommend.