Dear Trudy
Many thanks for taking the time to write a review of Villa Anna Marina, Coral Bay. We are very pleased that you enjoyed your stay and also the hospitality of the owners.
We are of course in turn very sorry to hear of the feedback regarding us as agents. We honestly have not had these kind of issues and are clearly concerned about the feedback given. Confirmations and travel information was sent as required with a lot of details sent both through the Clickstay system and directly in order to assist you. This included directions, arrival details, local information, places to visit, links for car hire, transfers, music concerts and more. Our website is full of information about Paphos also. It seems on further discussion that there was a missing email that caused this comment and rating. One aspect fell short on this occassion and we apologise profusely for this. This is not the feedback we want and have ever really had in 15 years working here. We sincerely hope we can make it up to you by welcoming you back again the future and providing our best possible service as is usual. Many thanks once more for everything Trudy. Best wishes from us to you