Dear Naomi, Thank you very much for your kind feedback and for choosing to stay with us. We are delighted to hear that you enjoyed your time here and it was truly a pleasure to host you. We hope to have the opportunity to welcome you back in the future. Until then, take care and all the best. Warm regards, The Vilamoura-Villas Team

Dear Paul, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not fully meet your expectations. Guest satisfaction is our top priority, and we acted promptly to address your concerns. As a gesture of goodwill, we offered you alternative accommodation of significantly higher value at no additional cost to you, apart from a standard cleaning and administrative fee of €150. This offer was made entirely at your discretion and was accepted without hesitation. Following your relocation, we immediately contacted the property owners to inform them of the situation and request approval for further improvements. Their consent was swiftly granted, and we acted right away to resolve the issues. We genuinely value your feedback, as it plays a vital role in helping us improve our service and standards. We hope to have the opportunity to welcome you again to one of our properties in the future. Please feel free to reach out to us at any time. Wishing you all the best. Kind regards, The Vilamoura-Villas Team

Dear Jennifer, Thank you very much for your feedback and for your preference. It was a pleasure to have you staying on our accommodation and we hope to welcome you again in the future. Take care and all the best, Vilamoura-Villas

Dear Leah, Thank you very much for your feedback and regret what has occurred during your stay, despite the several explanations. Once again, we inform that in Portugal, all building is equipped with and electric board that will trip when detect power overloads, especially with the new smart meters which are extremely sensible and will trigger the trip switch much faster. It’s a security measure which we cannot go around and need to adapt by making a reasonable and responsible use of the electricity, the same way we assume you do on your own home. When our maintenance arrived at your accommodation and found the 4 rings of the induction hob operating almost at max power + oven + air conditionings, not much we can do here as this is a massive power usage and will eventually trip the switch. Hope to welcome you again in the future. Take care and all the best, Vilamoura-Villas

Dear Tracy, Thank you very much for your review and for staying with us. Glad to know you enjoyed your stay. Hope to welcome you again in the future. Take care and all the best, Vilamoura-Villas

Dear David, Thank you very much for your feedback and your recommendations. Glad you enjoyed your stay and look forward to host you again in the future. Take care and all the best, Vilamoura-Villas

Dear Paul, Thank you very much for your review and for staying with us. Glad to know you enjoyed your stay. Hope to welcome you again in the future. Take care and all the best, Vilamoura-Villas

Dear Sharon, Thank you very much for your feedback and for your preference. It was a pleasure to have you staying on our accommodation and we hope to welcome you again in the future. Take care and all the best, Vilamoura-Villas

Dear Peter, Thank you very much for your review and for staying with us. Regarding the fridge, most probably it run the auto-defrost program. Regarding the cables behind the TV, we will check them. Glad to know you enjoyed your stay. Hope to welcome you again in the future. Take care and all the best, Vilamoura-Villas P.S. Ice cream on us next time, it’s promised!

Dear Stephen, Thank you very much for your review and for staying with us. Glad to know you enjoyed your stay. Hope to welcome you again in the future. Take care and all the best, Vilamoura-Villas