Its always very disappointing to receive a less than spectacular review from a guest, when that is what you are used to. However My attitude is that we investigate any comment good or bad, address it, and improve on our offering for future guests. Let me work through what This guest said, The house has been occupied on a regular basis since the beginning of the year. So no unoccupied times for smells to develop. Our Manager Craig ,as part of management walk through prior to occupancy, sprays Fabreeze throughout the house. This is part of his procedure, so all guests experience the same clean fresh fragrance upon arrival after a long trip. Craig did not notice any malodorous issues prior to straying. The villa is up for sale but as part of the listing conditions, no viewings can be conducted while guests are in occupancy, Also all viewings must be requested directly through me and none were. So this is a non issue, there were no viewings scheduled or requested. Trash; This is a resort issue, All Trash must be bagged, its collected daily, but if the trash is loose it can not be collected. Occasionally some unscrupulous guests dump their trash in neighbours trash cans. Causing an issue. The resort is working hard at committee level to address this issue, the hot tub; I have received a photographic report from the pool company through management. The tub is treated every Friday, water tested for chemicals and added to as required. Accordingly, The tub was clean and functional. While not dismissing the views and observations of the guest, The green is an illusion of the water, it is reflecting the discoloration of the plastic base due to years of chemical treatment. (Bromine & Chlorine have a discoloration effect ) The outdoor furniture is fine and I personally have not had any issues or reports of issues with it. Whether the house is up for sale or not should be irrelevant to its rental position. In conclusion, Thank you for your review and report, our follow up actions are; We have set up a team to reexamine our housekeeping , and pre check in procedures. Another pool company will test and analyse the water quality in the hottub, to test our results. The outdoor furniture will be rexamined for suitability.