We firstly had difficulty opening the key box - it was very stiff, and we had to phone Bob (number provided on the guidance information) and he was there within 5 minutes. He opened the box very simply! He said that we were not expected, no one had told him we were coming and the accommodation had not been cleaned, however the cleaners arrived very quickly and made the bed and did a quick tidy up - returning the next morning to do a proper clean.

The decor in the accommodation is quirky to say the least but we had everything we needed. We de-cluttered the patio and kitchen by moving stuff into the 'man cave', which improved things greatly. The small patio had the sun all day which was great and a reasonable degree of privacy due to the paneling around the railings but was noisy due to being under the flight path and at a busy junction next to the supermarket. The pool area in the complex is lovely and quiet and nice to go to when it gets too hot on the patio.

Having the supermarket next door was handy and all bars and restaurants are within easy walking distance - especially the Winter Gardens, which is one of our favourite places.

Whilst the review may not appear very positive, the accommodation 'grew' on us and we would probably return rather than say never again - the positives outweighed the negatives.

Reply from Tenerife Holiday Homes

Thank you for review which is much appreciated. Sincere apologies for the confusion on your arrival. We have recently changed management companies and the information about your booking did not get transferred over. This will not happen again. I am glad however that Bob and the cleaning team reacted so quickly and were so helpful.
You are now the 3rd client in a row who said they would book again (one has already booked 4 weeks for next year!) so it seems we are getting things about right. We do want clients to have the best experience possible in the bungalow and will listen to all feedback in order to continually improve the service we provide.
We love the bungalow, the sunny terrace the views and its proximity to the marina with its sea front bars, restaurants. We do hope our renters get as much enjoyment from it as we do.

Excellent accommodation. It suited us because we were beside one golf course and only 1km from another. We would have no problem booking again next year.

Reply from Tenerife Holiday Homes

Dear Alan,

Thank you for your lovely review. We are so pleased that you enjoyed your stay at the bungalow, and look forward to hopefully seeing you next year. With best wishes from the team at Tenerife Holiday Homes.

We loved staying here. It is a very well equipped bungalow and handy having the mini market next door. It was nice and peaceful apart from the planes coming in directly overhead and you have to stop your conversation till they pass and the road could be a bit noisy as well as cars and delivery vans pulling in right beside the bungalow for access to the shop but none of that bothered us. You know if you stay in Golf del Sur that lots of accommodations will be under the flight path but we don't mind. We loved the walk in shower but the over the bath one wasn't great as the water came spurting out over the shower curtain, no matter what you did. We could not open the patio doors in the second bedroom. The key went in the lock but wouldn't turn but that terrace could be accessed via the master bedroom. The place was nice and clean and very quirky. What we did like especially was that there was a shutter which could come down over the front patio doors at night so it made you feel very secure although it's a quiet area. There are lots of nice walks in the area and plenty places for meals, snacks or drinks. We have already booked up for later this year.

Reply from Tenerife Holiday Homes

Thank you very much for the 5 star review. I am so glad you enjoyed your stay. I am very pleased that the new management company are keeping the place spotless. I have passed on your comments about the patio door lock - this has been fixed - and the over the bath shower - just needed a new shower head. Thank you for letting me know.
Your comments are appreciated and its great to know that the bungalow is now fetching 4 and 5 star reviews. We want all our guests to have the best experience possible.

Keys not available upon arrival. Property had not been cleaned and smelled damp and musty.Garden furniture piled up in living area.For an accurate account of how we found the interior of this villa search for 7F Augusta park on youtube

We would like to clean up themselves, but not both, in the House wasn't even a broom, or other cleaning products.
Change of towels and bed-linen are held.

Reply from Tenerife Holiday Homes

Thank you for the 4 star review. I am glad you enjoyed the bungalow. We don't routinely leave cleaning products in the bungalow but there are normally items left from previous guests. I think you may have missed the broom which is in the store cupboard.
We offer a change of linen for stays of 10 days or more.
Thank you again and I hope to see you in the future.

We decided to use the meet and greet service offered as although we have visited Golf del Sur previously we were arriving in the dark and did not know the exact location of the bungalow. The info e-mail on this service stated that our driver would pick us up from the airport, deal with the keys and show us into the property. However the driver was not entirely sure where the property was,( luckily between us we found it quite easily) and he did not know the combination needed to retrieve the keys so it took several phone calls to find out. We had been sent an e-mail with this info but due to the wording on the meet and greet letter had thought it unnecessary to print it off- so really the letter needs changing.
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The bungalow itself was okay but as mentioned by other guests extremely cluttered and not very clean. It was impossible to use the shower over the bath in the ensuite without soaking the floor.The condition of the bedding was okay but it was too small for the mattress and so the bottom sheet and protector would not stay tucked in and therefore you ended up with the mattress exposed each night. Good points were the air conditioning and the kitchen was well equpped with plenty of pans and crockery.
There was no information book so it took us ages to sort out the television and find out the code for the WiFi. We had been told to contact Maureen if there were any problems during the holiday but she was in the UK and so was unable to help. Again it took several phonecalls to sort everything out.
.The location is not brilliant as it is DIRECTLY under the flight path, so on the patio you constantly have the noise of overhead aircraft. Yes it was a novelty for the first couple of days but then it became annoying. It is also next to the path leading to the supermarket so really no privacy on the verandah.
One good thing was the pool area - it was clean and quiet with plenty of sun loungers and umbrellas for shade

Reply from Tenerife Holiday Homes

Thank you for the review. I am sorry your taxi service didn't work out as planned. Just for information this service has nothing to do with us and (as we do for all guests) we had already sent you full directions including the key combination code well in advance.
We have now dispensed with Maureens services and have a very reliable cleaner and maintenance man (husband and wife). Not only do they do a great job of looking after the bungalow but they are very helpful should any guests have any issues.
I would totally disagree about the flights. Tenerife is hardly a busy airport!
We find it very useful to have the supermarket so close by. The supermarket is behind and the terrace is at the front so we have not had any privacy problems.
We do our best to keep the bungalow as well maintained as possible. It is a true home from home - which is probably why you found the kitchen so well equipped.
For a 2 bed bungalow with a sunny south facing terrace, lovely views and a communal heated we believe it offer fabulous value for money.