Augusta Park - 2 Bed Bungalow With Sea Views

Had a great 18 days in this apartment. Decor a bit quirky but it grows on you. Everything was as outlined in the advert. Would definitely come back here again.

Reply from Tenerife Holiday Homes

Thank you for your 5 star review. I am so glad you would like to stay again. Hope to see you soon.

We booked this property for three weeks on the 15th February 2018. The property is a and very private two bed/two bath bungalow and very private. Comfortable beds and plenty of storage. The decor could have done with a little updating as most of it was bright yellow (including the crockery). Lots of musical connections ie: music staves wall lights, plastic (imitation stained glass) room divider from kitchen to lounge of piano and guitars. Very handy supermarket next door for supplies.
Downside - We had to buy an air freshener as the whole place smelt very unpleasant. We think this may have been due to the place being unused for some time! Patio doors from lounge and bedroom were permanently locked, so no fresh air obtained. To be fair, the agent arrived two days after arrival (unannounced) with a handyman to have a look at the locks. My partner was not impressed that the locks had not been repaired before our arrival and phoned to point this out. They promised to come the following week, but did not arrive (on arrival home, we found they had sent an email asking for permission to come). Laundry was not changed as promised, so we used the washing machine provided.
On the whole, despite everything, we did enjoy our stay.

Reply from Tenerife Holiday Homes

Thank you very much for the review and we appreciate your comments. The bungalow had been solidly booked for 2 months prior to your arrival and the previous guests left the morning of your arrival. Those guests actually went off with the keys to the patio doors (we did not realise this until you phoned us). We spent 24 hours trying to get hold of the last clients to see if they had left the keys anywhere but they were non-responsive. We then had no alternative but to change the locks for you. Very bizarrely when we arrived to do this for you, after asking our team for ID (which is no problem) your husband turned them away saying that they had arrived unannounced and he had not given his authorisation to them to visit the property.....That is when we sent you an email to ask for your written permission to come again and resolve the locks for you. We did not hear back. I say this with the utmost respect but we were bewildered at why our team were unable to visit.
Linen changes are done on a weekly basis for bookings of up too 2 weeks. For bookings longer than that guests are left with 2 x sets of linen / towels so they can wash and change them whenever they like using the washing machine. This was all pointed out to you on the instructions sent.
We appreciate your feedback and are very glad you enjoyed your stay. As was proven over the situation with the locks (despite us not gaining access) we will always do our best to make sure our guests are as comfortable as possible and have a great experience at the bungalow.
I hope we will see you again soon.

This was our second stay at this property, we found difficulties during our first stay, which were minor and did not impact on our enjoyment of the holiday. We contacted the owners & agent and issues that we raised were acknowledged when we arrived again in December. I would like to thank the owners for providing a fantastic property that our family fully enjoyed.

Can all prospective clients please wait to book this until our future dates are confirmed 😁😁😁😁😁😁

We hope to go back to this property again in the very near future 😎😎😎

Reply from Tenerife Holiday Homes

Thank you for the 5 star review. As you have found yourself, we always listen to customer feedback and will act upon it where necessary. I am so glad you had a lovely stay and hope to welcome you back in the future.

We arrived to find a nice clean fresh smelling accommodation. The beds are clean and comfortable and the place is well equipped for all your needs. There were 3 hairdryers and even straighteners. There is a shop next door which is open from 8 till 10 and has a good stock of everything you want and staff there have told us they could order in most anything we asked for so that is a good service, and they have fresh bread, rolls, baguettes etc. which are still warm when you get them in the morning. The area is quiet but it's a short walk to the marina or to the golf courses or to the coastal path where you can stroll to San Blas for afternoon tea (fantastic home baking) at the excellent Hattie's, shopping at the Hyperdino, charity shop, many good restaurants, church etc, or Los Abrigos for the many seafood restaurants as well as a pleasant seat by the waters. We spent most of our time on the terrace reading, chatting and generally just relaxing in the sun which is exactly what we came for. We stayed here for the first time in March of this year and loved it and have already booked our 3rd stay for next year.

Reply from Tenerife Holiday Homes

Thank you for the lovely review. Its great to see the property being so well received. We look forward to welcoming you back again.

We had a week in October half term. we have been to Golf Del Sur on many occasions and like the peace and quite of the area. This villa is well situated very close to the shop and within easy reach of the bus routes. It is a short walk to the golf courses and a beautiful coastal walk. The villa was nice and bright and tidy with all the amenities. it could do with air conditioning in the front room but that didn't spoil our stay.

Reply from Tenerife Holiday Homes

Thank you very much for the 5 star review. It's great to hear that our new management company are doing such a good job. We consider air con in the bedrooms is more than adequate (particularly in October!) and significantly more than provided in many private rentals.
Thank you again and we hope to welcome you back in the future.

We firstly had difficulty opening the key box - it was very stiff, and we had to phone Bob (number provided on the guidance information) and he was there within 5 minutes. He opened the box very simply! He said that we were not expected, no one had told him we were coming and the accommodation had not been cleaned, however the cleaners arrived very quickly and made the bed and did a quick tidy up - returning the next morning to do a proper clean.

The decor in the accommodation is quirky to say the least but we had everything we needed. We de-cluttered the patio and kitchen by moving stuff into the 'man cave', which improved things greatly. The small patio had the sun all day which was great and a reasonable degree of privacy due to the paneling around the railings but was noisy due to being under the flight path and at a busy junction next to the supermarket. The pool area in the complex is lovely and quiet and nice to go to when it gets too hot on the patio.

Having the supermarket next door was handy and all bars and restaurants are within easy walking distance - especially the Winter Gardens, which is one of our favourite places.

Whilst the review may not appear very positive, the accommodation 'grew' on us and we would probably return rather than say never again - the positives outweighed the negatives.

Reply from Tenerife Holiday Homes

Thank you for review which is much appreciated. Sincere apologies for the confusion on your arrival. We have recently changed management companies and the information about your booking did not get transferred over. This will not happen again. I am glad however that Bob and the cleaning team reacted so quickly and were so helpful.
You are now the 3rd client in a row who said they would book again (one has already booked 4 weeks for next year!) so it seems we are getting things about right. We do want clients to have the best experience possible in the bungalow and will listen to all feedback in order to continually improve the service we provide.
We love the bungalow, the sunny terrace the views and its proximity to the marina with its sea front bars, restaurants. We do hope our renters get as much enjoyment from it as we do.