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Aqualettings


We were shown to the property by Murat. After Murat left it soon became apparent that the property allocated was not the one booked. We had booked No2 Pearl Villas (6 bedroom 5 bathroom) but we were allocated No5 Oyster Villas (5 bedroom 4 bathroom). We specifically wanted a 6 bedroom villa to accommodate my new grandson in his own room. We subsequently found out that there was a family occupying No 2 Pear Villas, so it had obviously been double booked.
After 10 minutes  of being in the Villa we found a potential dangerous problem with the electrics. T he electrics cut out and left us in complete darkness. We were able to reset the fuse box and the power returned, however this kept reoccurring every 5-10 minutes. On one occasion my daughter was left stranded on a steep spiral staircase holding her 4 month old baby in complete darkness. This was very frightening for both my daughter and grandson.
We immediately returned to Murat's office, but he had left for the day. We then contacted the 24 hour assistance number left in the villa for Joy lettings to be told it was not their responsibility.
We then managed to get hold of the 24 hour onsite maintenance who sent an electrician who after 3 visits could not resolve the problem.  At 3am we decided to retire in complete darkness and with no air-conditioning.
The situation was unacceptable and the villa was unsafe and completely unsuitable for a family with a young baby. We therefore had no choice but to fine alternative accommodation ourselves the following day. We felt extremely let down and it left a sour taste in our mouths that Murat had tried to palm us off with smaller, unsafe and not fit for purpose accommodation. We lost complete confidence in his ability to resolve the issue.
On a side note, we feel it was a last minute decision on Murat's part to switch us to the villa as it was obvious that the villa had not been cleaned for some time.
We did make contact via your website the following morning after check in as your website stated that we needed to contact before 1200 GMT regarding claiming a refund. It was a Sunday so we had to do it in writing and submitted through the form provided on the site. We have subsequently spoken with someone in your office this morning and informed them of the situation.
As we did not receive either the villa booked or even a suitable safe or equivalent alternative we feel it is a breach of contract and therefore are claiming a full refund of monies paid. I would appreciate acknowledgement of this email and look forward to your response in due course.
Keith Mullins
We received a full refund form Clickstay who were very helpful


BEACHFRONT 5 BEDROOM VILLA 

United Kingdom

Family from Romford, United Kingdom

Dear Murat,
I find it hard to comment on the accomodation that we booked, as we were given an apartment that did not meet the standard of the one we booked and paid for.
we particuarly chose this one as it had three bathrooms and the one we were given only had two.
We would love to book with Villa rentals again vut can we trust you to come up qith the propert that we hav booked.
looking forward to your reply.
Patricia clifton

Aqualettings

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