I have owned and rented two properties through this website for many years and the properties have proved very popular. The properties are second homes and are treated and furnished as such, but with an eye to being practical for our guests, so that they can enjoy their holiday with some home comforts, like DVDs and CDs. Central to the provision of a great holiday is a great local representative and we are fortunate to have two excellent local property managers. You always have access to the owner by email in any event. All emails are notified to me by text message through the system and I try to respond as soon as I reasonably can. This means a more prompt reply is usually provided than it would be if you were booking with a large company. We are not renting the properties to build a big business, but to cover expenses, which is more difficult to achieve than most people imagine. I am a lawyer and work rather long hours, but I am usually able to respond to emails quickly, albeit often late in the day. I have done my best to provide all the information you need on the website, so do try to look for an answer there before asking a question. Don't forget that people make bookings 24 hours a day, 7 days a week, so if in doubt reserve the dates you want (without obligation), and ask a question when making your booking reservation. This gives you a day or so to sort out flights and get answers to any questions you could not find answers to on the website.