Had a lovely stay in this villa. However, a few things need addressing.
Firstly, we booked and paid for the Villa with the accommodation as advertised i.e. three beds with three bathrooms and two separate toilets. This is not the case. It’s 2 bathrooms and no separate toilets. This was highly awkward, as we were sharing with friends, but obviously, it was too late to do anything about this.
On arrival, the Villa was in darkness, and we discovered that the electric had tripped. We found the fuse box and we were able to rectify this. We couldn’t find any instructions to help though.
The Villa was very cold, we did turn on the heating, but we had an uncomfortable night with very little bedding. No extra blankets or pillowcases for the pillows in the wardrobes were supplied. Louise came the next day with 2 x blankets and 2 x thin throws, and also showed us how to use the TV. Again, we couldn’t find any instructions on how to use the TV.
We couldn’t find any instructions for the safe either and it was only by pure luck, that I managed to work it out, so we could use it.
When our friends arrived two days later, they had a cold night and in the morning, we discovered that they didn’t have a duvet on their bed at all. Another call to Louise who was surprised, but sorted it.
We have stayed in many rental homes and we have always had cleaning equipment left for us to use, but none were provided. Louise said we were self catering, so we had to purchase them ourselves! We’ve never experienced this before.
The folder had barely any info in it.
We’ve never stayed anywhere that had such little helpful info in the folder. It really doesn’t sell Lanzarote and its sights.
Also, no timetable was visible, advising of when and if the cleaners would visit, nor when the poor man was due. The pool man walked in twice, not even bothering to ring the buzzer, which was a little unnerving.
Overall, we really enjoyed our stay. The pool was fabulous and the location was superb but attention to detail needs addressing.