Past bookings: 9,929 bookings

Response rate: 84%

Response time: within 4 hours

Last logged in: an hour ago

Average rating from 1,317 reviews

202 Properties

1,317 Reviews

The villa was spotlessly clean with everything we all needed . The area was very private and we felt very happy with the views over looking the golf course . The local area for restaurants and shops , San Bas , was only a 10 minute walk away . The pool area was excellent , so was the kitchen . The only areas for improvement would be the WiFi tv signal and more comfortable beds Overall a great weeks family holiday

Large Group from Sutton Coldfield, United Kingdom

Reply from Agent

Thank you for the 5 star review. We are so glad you had a great holiday. As with most TVs in Tenerife, it is an internet based TV system that works well. We received your message during your stay and advised to take the system off the HD setting and this resolved the issue. We will certainly look at the mattresses as we are committed to ensuring guests are as comfortable as possible. It is so pleasing to hear that you had such a wonderful holiday and we hope to welcome you back in the future.

Another enjoyable and relaxing stay. We had a few problems initially when we arrived on the Sunday evening. The safe wouldn't open, the tap in the en-suite bathroom wouldn't turn off so had to be turned off at the stopcock and turned back on when we wanted to use the shower or wash dishes but the water ran cold quickly because it was also gushing out of the tap. I phoned the management team on Monday morning and they had 2 men out to replace the tap on Tuesday. The safe was actually broken and needs to be replaced so we could not store our passports etc. but these things happen. We did some laundry on the Wednesday only to discover the drying frame was broken so we couldn't hang our washing, but another call to the management team resulted in a lovely lady bringing us a brand new stand-up screen with wings for extra capacity. If renters would report that something is not working or is broken it would save all the faults occurring for others all at once but I must say the management team are lovely helpful people. We have stayed at this bungalow quite a few times now and have never had to phone the team so hopefully that will be the last time. A nice new ceramic hob has been installed to replace the old one, the dials of which had no numbers left on them, so it would be pot luck trying to gauge temperatures. We shall certainly be booking up again as it is very quiet and peaceful, apart from the planes flying in overhead, but we don't mind. Having the shop next door is a bonus!

Friends from Edinburgh, United Kingdom

Reply from Agent

Thank you for the 5 star review. We are so glad you had a enjoyable and relaxing stay. Apologies for the minor issues on arrival but glad the on-site staff assisted so quickly. We aim to offer all our guests the best of service. Glad you appreciated the new ceramic hob and the other additions we have made. Hope to see you for the 4th time next year!

Just back form a very good week at this apartment. There were a few things that could be improved - the curtains are quite thin and this does mean that in the third bedroom it gets a lot of light (they could also do with a wash and re-hang). The floors looked like they had been swept but not mopped and the one settee was a bit worn. But this didn't affect the holiday - and it is such good value for money for a 3 bedroom apartment. Apart from the floors, the rest of the apartment was very clean and had everything you could want (although a few baking trays would be useful). Lovely big terrace and private pool. As previously mentioned - it would help to know that the white card is for access to the pool as its just left on the side. We only found out how to get into the pool area by reading an earlier review. San Blas Commercial Centre has everything you could ask for and is very clean, open and friendly (especially the Irish bar on the ground floor and English bar on the top). I would definitely recommend this apartment and hope to go back next year. Thank you.

Couple from Solihull, United Kingdom

Reply from Agent

Thank you for the review. We are so glad you had a great time. We appreciate your comments and agree with you regarding the 3rd bedrooms. New (back out) curtains are now on order! Thank you for recommending the apartment and hope to see you next year.

Had a lovely stay at the property

Family from South Wirral, United Kingdom

Reply from Agent

Thank you for the review. We are so glad you had a lovely stay at the villa and hope to see you again soon.

Apartment more than adequate, comfy beds, although some expenditure will be needed in future to replace ageing patio door and refresh exterior paint in inaccessible areas. Restaurant food very good, so don't need to walk into Golf every evening unless wanting a change of surroundings. Bed linen and towels changed on time but a bit mean with toilet rolls (one in each loo to last 11 nights with no spares!!) Pedal bin liners a bit scarce as well, but nothing to spoil the holiday.

Couple from Rotherham, United Kingdom

Reply from Agent

Thank you for the 4 star review. We are so glad you had a lovely time at the bungalow. The patio door seems fine to us - but we did notice the lock was a little temperamental and have resolved that immediately. It's a self catering property (with a supermarket on-site) so whilst we will supply toilet roll in each bathroom for your arrival, people should expect to have to buy more. To be fair, the property is extremely competitively priced. We welcome all comments and appreciate your review. Hope to see you again in the future.

We had a lovely stay at this apartment. It was easy to get in on arrival and on departure. TV has lots of English channels and sports channels and there are DVDs if you fancy watching movies. The bathroom shower was very powerful and as a walk in shower was really easy to access. There were also plenty of clean towels on arrival. Lots of crockery and glassware and pans for cooking if you wished to eat in. Beds are single but you can push them together and they were comfortable. Sunny balcony all day from about 10 30am. The pool was quiet and good. There was plenty of bars and restaurants within walking distance and taxis readily available to bring you back up the hill and they are very reasonable. I will definitely stay again and would recommend this apartment.

Couple from Newmarket, United Kingdom

Reply from Agent

Thank you for the 5 star review. We are so glad yet another client had such a great time at the apartment. Hope to welcome you back again soon.