We hold the refundable breakage deposit until after the booking. If the owner does not make a claim against your booking, we will automatically refund this money to the card it was paid on.

The owner sets how many days they need after the check-out date to assess any damages; this cannot be any more than 10 days. Please note that the claim assessment process may take an additional 10 working days.

If the owner makes a claim against the booking, we will be in touch with full details. We encourage you to communicate with the owner to come to an adequate resolution on this.