Return of the refundable breakage deposit

We hold the refundable breakage deposit until after the booking. If the owner does not make a claim against your booking, we will automatically refund this money to the card it was paid on.

The owner sets how many days they need after the check-out date to assess any damages; this cannot be any more than 10 days. Please note that the claim assessment process may take an additional 10 working days.

If the owner makes a claim against the booking, we will be in touch with full details. We encourage you to communicate with the owner to come to an adequate resolution on this.

You can always give us a call, one of our friendly advisers will be happy to help.
+44 (0) 203 696 2870
Monday to Friday between 8:30 - 17:00 (UK Time) excluding bank holidays