Online safety

Rentalsystems property owners and agents

Clickstay endeavours to provide tools for you to find detailed information about the property and its owner. We recommend that you always read the information provided on the property page carefully before making a booking. If you are unsure about anything regarding the property or the owners legitimacy, we suggest checking the below on the property page. Here are some tips to ensuring you have chosen a reliable property and owner;

  • Read verified reviews from previous renters; the date they stayed at the property is displayed at the top of each verified review;
  • Owner information; joined date, last logged in, response rate and time;
  • Cross reference information about the property and check details carefully;
    • Photos, Property description, facilities;
  • If you have any questions you can contact the owner on the property page using our secure messaging system.

If you have any concerns please contact our Customer Services team and read our Renter protection policy.

Paying through us and communication within our system

All payments and communications with the owner should be made through your Clickstay account for safety and security. Clickstay uses Sagepay to ensure secure money transactions.

We also provide a safe platform for you to converse directly with the owner. We store all messaging history made through Clickstay so that you can easily access past conversations.

By booking through Clickstay, you also gain access to our dedicated customer services team who are on-hand to help you before, during and after a booking.

If an Owner asks you to pay for a booking outside of Clickstay please contact us immediately. Payments outside of the Clickstay system are not necessarily secure, so we do not recommend it. We do not take any responsibility for any payments made outside of Clickstay.

You can always give us a call, one of our friendly advisers will be happy to help.
+44 (0) 203 696 2870
Monday to Friday between 8:30 - 17:00 (UK Time) excluding bank holidays