Online safety

Rentalsystems property owners and agents

Clickstay endeavours to provide tools for you to find detailed information about the property and its owner. We recommend that you always read the information provided on the property page carefully before making a booking. If you are unsure about anything regarding the property or the owners legitimacy, we suggest checking the below on the property page. Here are some tips to ensuring you have chosen a reliable property and owner;

  • Read verified reviews from previous renters; the date they stayed at the property is displayed at the top of each verified review;
  • Owner information; joined date, last logged in, response rate and time;
  • Cross reference information about the property and check details carefully;
    • Photos, property description, facilities;
  • We strongly recommend that you contact the owner on the property page using our secure messaging system, to introduce yourself and ask any questions you have.

If you have any concerns please contact our Customer Services team.

You can always give us a call, one of our friendly advisers will be happy to help.
+44 (0) 203 696 2870
Monday to Friday between 8:30 - 17:00 (UK Time) excluding bank holidays