Complaints

If you have a complaint which does not fall within the renter protection policy please contact us in writing within 7 days of your check out date at the property.

All complaints are dealt with on an individual basis and will be acknowledged within 48 hours by a member of our Customer Services team.

You can always give us a call, one of our friendly advisers will be happy to help.
+44 (0) 203 696 2870
Monday to Friday between 8:30 - 17:00 (UK Time) excluding bank holidays